Frequently Asked Questions

General Information

To return your product go to our Customer Returns page for details.  

Warranty registration is not required.  Garnet extends a limited warranty on all our products solely to the original purchaser.  For more information please go to our Warranty Information page.

You can sign up for emails by filling out our Notify Me form

Service and Technical Information

LIQUID TRANSPORT PRODUCTS

To purchase a Transport product contact one of our sales representatives and let us assist you in selecting the right system for your operational needs. 1-800-617-7384

We service all of the products we manufacture.
For more information contact a Garnet technician.

1-800-617-7384

We service all of the products we manufacture.
For more information contact a Garnet technician.

1-800-617-7384

Select Garnet Transport products come with a three-year warranty.  All other products come with a one-year standard parts warranty.  Please refer to the back of the user manual to find out warranty coverage for your product.

The displays 

Remove the cover of the display enclosure and it should be on the back of the faceplate.

The battery in the 808-P2 Special lasts between 8 to 10 years under normal operation.
The battery in the 810X sender bar lasts between 8 to 10 years under normal operation.
The batteries in the 810-PS2 ProSeries last about 3 years. The nighttime LEDs will lower the lifetime of the batteries.

SeeLeveL Special 808-P2 – No. The battery is non-serviceable. Please return it to Garnet for replacement.

SeeLeveL ProSeries 810-PS2  – Yes. Replace with four new AA cell batteries.

SeeLeveL Truck Programmer 817-USB – Yes. The 817-USB operates on four user replaceable “AA” batteries

The display should never read zero due to the height of the anchor support plate recommended at 3” from the bottom of the tank. The level is read at the midway point of the float therefore even with no anchor support it cannot read zero.

Yes. To recalibrate the display you will need to use a  SeeLeveL Truck Programmer 817-USB. Calibrating only needs to be done once at the time of installation.

The display is calibrated in the units specified by the customer at the time of installation. Most commonly in Canada is liters (L) and cubic meters (m3).
Most common in the United States is barrels (bbl) and US gallons (gal)

The display is receiving the wrong number of bits from the sender bar.
Make sure both the display and sender bar are in the same inch mode.
Sometimes low battery in the display or the sender bar can cause this to happen.

This means no light (no L) is being received from the sender bar.

Accordion Content

HOLDING TANK PRODUCTS

To purchase a holding tank monitor go to our Holding Tanks Solutions product page.

Select Garnet holding tank products come with a one-year limited warranty.  Please refer to the back of the user manual for more details.

We have an extensive troubleshooting section in the manual that is available on the website. 

Troubleshooting is quite simple with the modular construction and the diagnostic codes, and parts are readily available.

You can also call Garnet and a service technician will help you at 1-800-617-7384.

No. The communication protocol used between our senders and displays is proprietary. To control accuracy and functionality of our SeeLeveL ™ system the senders cannot be used in part with any other RV monitoring system.

No. The sender panels are sprayed with a protective coating for some protection.

On installations where the holding tank is exposed to under-chassis road spray and flying rocks etc., we recommend the use of  rubberized undercoating.

Recommended brands:

3M 03584 Professional Grade Rubberized Undercoating.

Gravel Guard Rocker Guard Coating By Dominion Sure Seal

No. SeeLeveL ™ senders are not compatible with metal holding tanks.  Will work on most plastic or poly holding tanks that contain water-soluble products.

The model and serial number can be found on the back of the display, under or beside the barcode.

No.  The models that have the LPG readout feature can connect to your LPG tanks already equipped with an existing sensor.

Yes.  The standard senders may be swapped out for the other available sender sizes.

For USA customers senders – Please call RV Upgrades at 866-332-7881 to place your order or if ordering online put in the order notes at check out, what senders you need.

Canadian Customers call us at 1-800-617-7384 and let us know when placing your order.

No. The display is self-calibrated.

Yes.  You can add a display in both inside your RV and in the service bay next to your tanks.  This is helpful when you want to monitor the level while filling and emptying.  Refer to the Wiring Diagram for two displays.

“Sht” is displayed when the signal line is shorted to ground.

“StA” appears when the display is programmed for one sender panel but dual sender panels are connected to that tank.

Accordion Content

“OPn” stands for open circuit, meaning the display is not communicating with the sender panel.   It is most likely from an open connection or damaged sender panel.

 Still can’t find an answer to your question?

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